customer service
Please email info@saribari.com with any questions you have regarding your Sari Bari order.
Privacy
All purchases made in the Sari Bari store are through secure sites. We never see your credit card information, as it goes through a secure third-party site.
Your contact information will be used only for the purposes of fulfilling your order with us. We never sell or share your information with anyone else.
Shipping & Tax
All orders are based on shipping through the USPS with fulfillment through Columbus, OH. A handling fee of $2.50 is charged to each order.
Sales tax will be charged on orders placed in Ohio, Nebraska, and Indiana at those States’ respective rates.
Return Policy
Please note that due to differences in photo shooting conditions and computer monitors, we cannot confirm the exact color of the photos. If you have a question about the color or size of a product, please email info@saribari.com and we will be happy to provide more detail. We can confirm that the item you choose is the one that will be sent to you. Therefore we cannot offer exchanges based on color. Returns will only be accepted if there is a defect with the product, and they may be returned for Sari Bari web store credit only.
If for any reason there is a problem with your Sari Bari order, please email info@saribari.com.
FAQs
Q. How frequently are new shipments posted to the web store?
A. New shipments are posted to the web store every four to six weeks.
Q. How do I receive updates about Sari Bari shipments?
A. Send an email to info@saribari.com with the subject “Email List,” and you will begin receiving our Sari Bari e-newsletter, which is sent every time the web store is updated. You will also receive general information about Sari Bari news.
Q. I bought a bag from your store, but it doesn’t show as “Sold.” Did my order go through?
A. Yes. While every Sari Bari product is handmade and unique, we can make up to 8 bags from the same sari. For bags only, the photo on the site may represent up to 8 bags made from the same sari. There may be minor differences, such as patch placement, but your bag is nearly identical to the product in the photo.
Q. I would love a king-sized quilt but don’t see any available right now. Is it possible to order one?
A. Absolutely. We take custom orders for twin, queen, and king quilts. Please email info@saribari.com with the one or two primary colors you would like, and your quilt will be made just for you. Please allow 16-20 weeks for order fulfillment.
Q. Is my order tax-deductible?
A. No.
Q. I would like to make a bulk order. Do you offer bulk discounts?
A. We do, for orders of 100 or more. Please email info@saribari.com with the details of what product and how many you would like. Please remember that our products are made in Kolkata, India, and bulk orders are usually made to order, so it will take 12-16 weeks for your order to be filled.
